Learning Experience Manager in Vietnam

Start Date
Duration or End Date
12 - 24 months
To be discussed at interview


Essential Requirements

  • You must have a CELTA, Trinity TESOL, or equivalent initial teaching qualification
  • You must have a degree (e.g. BA, BSc)
  • A minimum of 3 years teaching experience. Management experience and a DELTA, DipTesol or MA TESOL are preferred.

Job Description

The role of the Learning Experience Manager is to plan, implement, and continuously improve the delivery of a high quality and efficient EFL teaching programme in line with the strategic goals of both the​ ​Centre and the organisation. This also requires working closely with Centre Manager (CM) to understand and deliver the business needs of the centres concerned. The LXM must also be an outstanding representative of  Apollo English inside and outside of work, by upholding the company values and guiding principles at all times.

1. Renewal - Ensure the number of lost students per month is equal to, or less than, 3.5% of the total student base of the group centres managed (35% of total bonus).

2. Learning experience and teacher development - Ensuring all teachers receive a minimum of 2 formal observations and 3 pop in observations per year. (30% of total bonus).

3. Centre performance - Ensuring the centre maintains a conversion rate** of 33% (or show significant improvement), and that the centre consistently meets both sales, and ACS  targets (20% of total bonus).

4. Management - Leading your team and being part of a successful Learning Experience team,  including thoroughly completing and submitting management reports by the deadline, adhering  to company policies and procedures, and ensuring the centre achieves a minimum green criteria on all HSE indicators (15% of total bonus)

*Please note that any untaught teaching hours will be recuperated from the bonus at the overtime rate.  **Conversion rate of takers to sales.

LXMs are expected to spend a minimum of 40 hours on-site each working week.

Other Benefits

Flights: Support to enter Vietnam and costs of quarantine will be paid for by Apollo

Accommodation: Advice can be given relating to accommodation

Visa: Visa and work permit assistance

HolidayPaid Annual Leave and Sick Leave


About the school and city

Apollo IH Hanoi is part of a large group of language schools concentrated in Hanoi and Ho Chi Minh City. Each branch has a very modern feel, and its styled with an eye for detail. 

If you are at school at class drop off time, watch out for all the parents dropping off their kids as passengers on their mopeds! With great safety and order, hundreds of excited kids rush into the school! 

Situated a 10-minute drive from the hustle and bustle of Hanoi’s famous Old Quarter (home of Hoan Kiem lake), our Pho Hue centre is situated in the Hai Ba Trung area of Hanoi. This is where teacher training happens.