100% Online PT Managing Customer Service course at IH OTTI

Online Training
18 Sep 2021 - 30 Oct 2021

Date Location Mode Fee
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Online Training
IH OTTI
100% Online PT £350

About the teacher training centre

Do you want an online professional development course, no matter where you are in the world?

The IH Online Teacher Training Institute (OTTI) is the teacher training wing of International House World Organisation. We provide online professional development courses for EFL teachers around the world. We have courses for every stage of a teacher’s career, from soon after your initial qualification to DELTA level and management courses. 

Learning online gives you the flexibility to set your own study hours and save money on travel and accommodation.

On our courses you can ‘attend’ whenever (and wherever!) is convenient for you. You don't usually have to attend a live chat or webinar at a specific time, although sometimes there are live "meetups" so you have the chance to chat with your tutor and other classmates. 

To help you there is ongoing support from your tutors in online forums and through individual feedback - and you'll probably find your other course participants are really helpful as well. You are definitely not studying alone, and this tutor and peer support is what our trainees say they like most about our courses. 

Managing Customer Service

On this course you will learn about the different aspects of customer service in a language teaching organisation and examine customer expectations. You will explore how to improve the customer journey in your organisation or department and how to rectify quality issues.

Over six weeks we will:

  • examine customer expectations, including ways you can discover and manage these;
  • explore all aspects of the customer journey, and consider how this can be improved in your organisation;
  • evaluate how you can incorporate quality standards in all aspects of your organisation;
  • look at what can lead to failure in quality standards, and how you can rectify this.

The course is assessed through a portfolio.

Read full details of the course here.

The Managing Customer Service course with OTTI

If you complete 5 of the 7 IH Specialist short courses for Managers in an Academic Context, you will be awarded the IHWO Diploma in Academic Management.

If you want to apply for a complete Diploma, 5 x 6-week courses, then you will pay a specially discounted fee of £1,860 for the 5 courses. This fee is not refundable if you don’t complete all 5 courses.

Alternatively, you can pay for each 6-week course separately. After you have taken the first course you will receive a 10% discount on the remaining 4 courses, providing you complete all 5 courses within 12 months.

Discounts

Good news! If you work in an International House school you will receive a discount, reducing the fee to just £300.

VAT                                         

Unfortunately, for both business and individuals located in the UK we have to add 20% VAT. This means you will pay £420, or £360 if you are IH staff.

If you are not based in the UK, you won't be charged this

Tutors at this training centre

Shaun Wilden

Shaun Wilden is the online course manager for the IH Online Teacher Training Institute. He will be your first port of call when booking an OTTI course. He has been in the ELT industry for more than 30 years, but these days is more of an education technologist, holding an MA in technology and education. He heads up our fantastic team of experienced OTTI tutors based around the world. Read more about them below.

Katja Preston

Katja Preston is the IH Online Teacher Training Institute Coordinator and handles the administrative side of the centre. She has been in ELT for nearly two decades and has lived on every continent (apart from Antarctica!) and worked in a very broad range of schools. Her experience includes one-to-one specialist English classes with adults in Chile, mixed level groups of 35 Korean primary school students, residential summer camps with Thai teenagers, and teacher training with minimal resources in rural Tanzania.